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Code of Ethics

At Scent Strategy, we are committed to conducting business with integrity, fairness, and transparency. We value our customers, employees, and partners, and strive to maintain the highest ethical standards in all aspects of our operations. This Code of Ethics outlines the principles and expectations that guide our actions.

1. Customer Satisfaction and Trust

We pledge to:

    1. Provide clear, honest, and transparent product information, including accurate pricing, specifications, and availability.
    2. Ensure timely fulfillment and delivery of orders.
    3. Offer responsive and effective customer service that resolves issues promptly.
    4. Protect the privacy and security of our customers' personal information in accordance with data protection laws.

2. Fair Marketing and Advertising

We commit to:

    1. Presenting our products honestly and fairly in all marketing materials and communications.
    2. Avoiding deceptive or misleading advertising.
    3. Offering promotions and discounts in good faith, clearly stating any terms or limitations.

3. Product Quality and Authenticity

We will:

    1. Ensure the products we sell are of high quality and meet safety standards.
    2. Only sell genuine, authorized, and properly sourced products.
    3. Provide accurate product descriptions and images to set clear customer expectations.

4. Ethical Business Practices

We adhere to:

    1. Fair pricing practices that reflect the value of the products we offer while ensuring affordability.
    2. Responsible sourcing of materials, ensuring that our suppliers and manufacturers uphold ethical labor practices.
    3. Compliance with all relevant laws and regulations, including tax laws, consumer protection laws, and environmental regulations.

5. Respect for Intellectual Property

We respect the intellectual property rights of others and will:

    1. Not sell counterfeit or pirated goods.
    2. Honor copyright, trademark, and patent laws.
    3. Seek permission or licenses before using third-party content in our marketing or website materials.

6. Environmental Responsibility

We are committed to:

    1. Striving to minimize our environmental impact by adopting sustainable practices wherever possible.
    2. Offering eco-friendly packaging options and promoting sustainable products.
    3. Encouraging recycling and responsible consumption among our customers.

7. Inclusion and Diversity

We are committed to:

    1. Fostering a welcoming and inclusive environment for all customers, employees, and partners.
    2. Providing equal access to our services, products, and website features for people of all backgrounds, abilities, and identities.
    3. Ensuring that our communications and marketing represent diverse groups fairly.

8. Accountability and Transparency

We believe in being accountable to our customers and partners. As such, we will:

    1. Keep customers informed about any issues or delays with their orders in a timely and transparent manner.
    2. Regularly review our practices to ensure compliance with this Code of Ethics.
    3. Take responsibility for our actions and make things right when mistakes occur.

9. Anti-Harrassment

We will:

    1. Not tolerate harassment of any kind based on race, gender, age, disability, religion, sexual orientation, or any other protected status.
    2. Uphold the principles of justice in hiring, marketing, and in our overall business operations.

10. Collaboration and Fair Competition

We pledge to:

    1. Compete fairly, without resorting to unethical practices like price manipulation, spreading false information about competitors, or engaging in unfair business practices.
    2. Maintain respectful relationships with other businesses, suppliers, and partners.

11. Compliance with Laws and Regulations

We will:

    1. Operate in full compliance with all applicable laws and regulations of The Emirates and Shopify’s platform policies.
    2. Remain up-to-date with regulatory changes affecting eCommerce, consumer rights, and online business operations.

 

 

By adhering to this Code of Ethics, we aim to create a trustworthy and transparent shopping experience for our customers and operate as a responsible business. We are dedicated to continuous improvement and are always open to feedback from our customers to ensure that we uphold these standards.

If you have any concerns or questions, please feel free to contact our customer support team at welcome@scentstrategy.com or call +97180072368.